Sustainable Development
In a knowledge-based economy, as the trend of globalization further intensifies, the business environment of enterprises has undergone tremendous changes, and they have entered the "new business world" from the "old business world".
In the old business world, the market is characterized by a predictable environment, and the focus of business operations is only on predicting market prospects and optimizing employee performance; in the new business world, the market is characterized by an uncertain future, and only the use of information Neither the control system nor the control system can ensure the long-term competitiveness of the enterprise.
If an enterprise wants to survive in the new business world, it must realize that knowledge is the real strategic condition, and non-concrete knowledge such as practical experience and professional skills in the minds of employees is an important asset of the enterprise. Therefore, corporate training cannot be ignored.
Young people are the leaders of future society. In order to establish their identity and position in the future society, they must lay a solid foundation from an early age, explore their potential creative abilities, strengthen their creative thinking, and receive training in various skills, including personal management, interpersonal communication, and leadership skills.
As for young people who have just joined social work, in order to be more effective in the workplace, they should absorb more new knowledge outside of school, such as career orientation, office interaction and self-expression, and continue to add value to themselves and input higher qualities. Only with professional skills can we fully grasp opportunities when they come.
Whether it is a company training employees or young people participating in training, they build a platform for their own success and achieve a win-win situation.
Frontline staff talent development series
Frontline employees are the key people in direct contact with customers, and high-quality employee performance can have a profound impact on the company.
Through a series of professional personal development courses, we strive to improve personal qualities and skills.
Course coverage:
- The urgency of customer service
- Diversified service standards
- Professional Selling and Personal Touch Selling
- Effectively handle difficult situations and customer complaints
Business skills improvement series
In the fiercely competitive sales market, business teams need to compete with others in three aspects: attitude, professionalism and skills, and they must also constantly compete with themselves. If a company wants to achieve outstanding performance in the sales industry, it must first have an excellent sales team!
Online course coverage: five units (half an hour each unit)
- Business negotiation
- Customer complaint handling
- Business management
- Telemarketing skills
- Essentials for concluding a transaction
Improvement of customer service quality
The level of customer satisfaction will determine how high the company's growth curve is. Continuously providing customers with high-quality services is the eternal corporate mission of modern companies. How to win the hearts of customers forever is an important topic that all companies must constantly think about!
Online course coverage: seven units (half an hour each unit)
- Service team motivation and communication skills
- Reception etiquette and coping skills
- Telephone answering etiquette and response practices
- Customer Service VS Business Sustainability
- Tips for handling customer complaints
- Outstanding customer service executive training
- Customer Satisfaction Strategy Practice
Quality team training camp
Gathering teamwork and trust will improve team synergy!
This workshop will conduct practical activities and exercises to enhance the learning effect, allowing team members to:
- Strengthen mutual understanding among all employees of the company, clarify each other's responsibilities, and strengthen interactive relationships.
- nderstand work ethics and integrate basic management concepts to achieve organizational consensus and a spirit of cooperation.
- Understand the importance of communication and coordination in interpersonal and work relationships, and learn how to understand and accommodate differences in individual values to develop an interpersonal model of self-respect and mutual respect at work.
- To understand the division of labor and cooperation in a team and to learn the formation process of team spirit, we need to use mutual assistance and cooperation.
- Cultivate a team spirit of mutual trust, improve team morale, and achieve common goals.
- Establish an organizational climate and work environment that is mutually dependent and mutually prosperous, thereby helping your team become a high-performing team.
Course coverage:
- Team building
- Team development
- Team performance improvement
- Team communication
- Team consensus building
- Team potential development
Training time:2day(s)
Sales Concepts and Techniques
How to explore potential business opportunities in the process of positive interaction with customers, promote the realization and influence of customer decision-making skills, master effective and flexible skills, and proactively create opportunities? How to develop, consolidate and maintain the company's customers?
Through this training, sales staff can learn the necessary skills to move from selling a single product to providing comprehensive solutions.
Course coverage:
- The meaning of sales and the psychology of mentoring and customer
- Sales Attitude and Basic Techniques
- Sales process
- Customer shopping psychology
- Customer purchasing tendency
- How to handle customer complaints
- Elements of Sales Success
Training time: 2 day(s)
Store sales practice
Course coverage:
- Basic store sales techniques
- Store layout arrangement and product mix interaction
- Basic ideas for store layout
- Design of store aisles
- Store layout skills
- Standardization of shelves
- Product display technology and basic methods
Training time: 2 day(s)
職場專業啟導技巧訓練課程系列 –「職場解決師」助你拆解「辦公室扮工族」背後秘密
有一種現象叫「辦公室扮工」，意思就是明明無所事事，卻假裝自己很勤力工作，遇到這種績效欠佳的同事該怎樣處理呢？
職場上管理人每每會遇見開會精神奕奕，做事有心無力；上班不準時，下班又怕遲的屬下，這種情況到底該怎樣處理呢？不聞不問「經而不理」會導致「扮工族」變本加厲；責備與追究又只會破壞關係。
因此，管理人需要懂得化身職場解決師！運用極簡「啟導式」方法，引導屬下思維開竅，協助他們反轉固有思維方式， 發揮工作身價！
向專業教練專家拜師，學懂成為「職場解決師」秘技！
「職場解決師」- 啟導應用技巧課程
| 單元一： | 職場啟導力 – 點燃他人的可能性。運用三次元提問技巧、拆解無意識的不合作態度、思維的花招與陷阱。 |
| 單元二： | 職場教練啟導技術的整合與運用。透過啟導協助對方實踐目標、使用極簡 R.I.N.O 「啟導式」方法四招搞定扮工族。 |
| 單元三： | 啟導領導力 – 從領導到啟導。探討職場解決師需要解決哪兩大難題、主管化身職場解決師的應用及重要性。 |
| 單元四： | 如何透過啟導激發員工的解決問題能力? 從而引導他人自己找到解決問題的最佳答案。 |
「躺平一族」料理先導課程
| 1) | 提升個人「情緒」及「狀態」管理能力 |
| 2) | 提升與人「深度」溝通互動能力 |
| 3) | 解鎖「立體思維」能力 |
| 4) | 建立自我啟導 Self-Coaching 能力 |
| 5) | 駕馭及克服內心恐懼！踢走：害羞、自卑、自我懷疑、自我批評、 依賴、 悲觀等負面思想病毒  ！ |
| 6) | 提升創意力，跳出框框的能力！ |
| 7) | 學習運用NLP自我啟導 Self-Coaching，協助自己變身大提升！ |
| 8) | 掌握自我模仿的實力，從最優秀的自己中學習！ |
| 9) | 掌握自我完善的竅門，從不斷自我變革中提升實力！ |
| 10) | 掌握高效巧妙說服技巧應對日常生活與工作中的溝通考驗。 |
青年陪訓
面對香港社會轉型，經濟結構改變，青年面對各種競爭及挑戰。青年對職業培訓和就業輔導的服務需求不斷增加，晉藝人才資源咨詢顧問有限公司亦因應社會的需要設計了不同的課程，提升他們的就業競爭力。
初入職訓練課程+面試［技巧］
+重塑自我工作坊
+ 辦公室動力課程
+ 十八般武藝
專業培訓
青少年是社會最寶貴的資產，是社會未來的領袖；他們具有無限的創造力，將要為社會締造更繁榮的景象，推動社會進步。
根據幼兒心理事家解釋，創造力在幼年至少年時期的發展最快速；因此，要培養創意思維，就應該要從幼兒做起了。
青少年參與專業培訓的幼兒訓續項目，將學會管理白己、適應環境、領導精神、解決難題，而最重要的，就是能發揮個人創意，為自我創造發展空間。
初入職的青年正要為社會的進步作出努力，而具備積極的人生目標、熱誠的工作態度，就是為自己打造美好將來的第一步：進一步，他們需要持續不斷參與接受各方面的專業培訓，包括領袖訓練、溝通技巧等，才能保持優勢，應付不可預期的挑戰，令個人以至整個社會在國際舞台上具備更佳的競爭能力。
行政人員要在適者生存的職場上擁有必勝籌碼，就要不斷完善本身缺點、更新管理技巧及認識人際心理等。通過提升這些「軟件」，行政人員就能在辦公室內如魚能水，事事應付裕如了
企業培訓
培訓員工是企業發展的重要組成部分。不少市場調研結果顯示，愈優秀的企業愈重視對員工的培訓；培訓管理做得愈好，企業也就發展愈優愈強。 企業辦公室內包括了高層管理人員、基層主管及前線員工等，各自有重要的工作崗位。要提升各階層人才的技能，就要有不同設計內容的培訓課程。 無論是企業還是個人，在尋求培訓服務時，都要講求靈活、實用以及合理收費。作為同時提供企業培訓的人才資源咨詢顧問公司，我們在各方面力求貼緊市場，滿足現代企業的需求。我們致力於最短時間內讓企業員工掌握專業管理知識與技能，改善工作模式，提高工作績效，為企業創造更佳效益
基層主管才能發展系列
基層主管是最接近員工與顧客的關鍵人物。基層主管素質的良窳，將大幅影響企業整體的績效與未來成長。 透過有效提升基層主管的專業、人際、領導與管理能力，來落實組織目標與團隊績效。 課程涵蓋範圍：
中層主管才能發展系列
中層主管是企業內部承上啟下的重要舵手，他們負責公司重要政策的傳遞或工作的指派，使組織更有效運作，極有機會成為企業未來的接班人。 強化中堅幹部實力不但促使企業經營更具績效，更為企業培養高層人才打下基礎，以提升經營、領導與管理的專樂素養，提高企業競爭力。
Course coverage:
高層主管才能發展系列
能擁有為企業勾勒未來前景與藍圈的高層領導團隊，企業就能在市場上呼風喚雨！ 但如今商營經理人面對越來越複難與抽象的環境變化與挑戰，單靠過去的成功經驗是不足夠的，還需要源源不絕的新觀念與高膽遠矚的眼光，在競爭激烈的市場上取得致勝先機，創造最高的價值！
Course coverage: